Visit Regulation

Visit Regulation

Opening hours
The museums of the Fondazione Musei Civici di Venezia are open all year round, with longer opening hours from April to October, and shorter from November to March. Details are given in the reception area of each museum.

Ticket office
Entrance tickets are required for all the museums (for the various kinds of ticket available for different categories of visitor, see the details in the reception area of each museum). To guarantee that visitors to the St. Mark’s Square museums, Ca’ Rezzonico, Ca’ Pesaro and the Glass Museum have the opportunity to see the collection properly, ticket sales are suspended one hour before closing. At Palazzo Mocenigo Museum, Carlo Goldoni’s House, Palazzo Fortuny and the Lace Museum, sales are suspended 30 minutes before closing.

Visits
Visitors can remain in the museum up to – but not beyond – closing time. If visitors already holding a valid ticket arrive after the closure of the ticket offices, entrance is allowed. However, whatever time they enter the museum, they must leave at closing time; and their ticket cannot be re-used for that museum.

Cloakroom
Bulky bags, rucksacks, umbrellas or any other objects that the staff deem unsuitable cannot be taken into the exhibition areas and must be left at the cloakrooms set aside for this purpose. This service is free.

Clothing
Out of respect for others, visitors are not allowed into the museums in beachwear or skimpy clothing; admission will also be denied to those with covered faces.

Smoking
Smoking is forbidden in the museums.

Rubbish
There are rubbish bins in the external areas of the museums. Inside, it is strictly forbidden to discard paper, tins, bottles or other refuse.

Animals
Animals will not be allowed into the museum.

Food and drink
For hygiene reasons and to protect the works on display, one cannot eat or drink within the exhibition areas or in any other area of the museum not set aside for this purpose.

Photographs
It is forbidden to take photographs or to film within the museums.

Mobiles
The use of mobiles is not allowed in the exhibition areas. However, if visitors are using mobile applications on the museums, we kindly ask telephones to be switched to silent mode.

Routes
To protect the works on display and ease the flow of visitors through the museums, the visit itineraries are carefully signeled. One must, therefore, respect these indications and not move beyond any barriers.

Museum staff
The museums’ custodians are available to provide visitors with general information regarding the routes through the museum, the collections, or the various museum tickets available. They are also responsible for the security of the works and the flow of visitors through the museum. Any instructions from the staff must therefore be carefully followed.

Exhibits
The works of art, furniture and tapestries on display may be looked at but not touched. Hence, one is forbidden to sit on the chairs and sofas that are part of the displays.

Explanations
Guides, teachers, and tour leaders can give explanations, but at a sound volume that does not disturb other visitors. No sort of amplification system may be used.

Groups
If with a group, one must follow the guide without shouting or talking in a loud voice; children must not be allowed to run around and play. Behavior must be appropriate to one’s surroundings in order to avoid damage to the works on display and annoyance to the other visitors.

School groups
Teachers should come to the museum having already decided upon a route and presentation that will maintain the interest of the children within their group. In preparing this they may draw on the information and various presentations available on the Musei Civici di Venezia’s educational activties webpage. Such preparation means that the children will be able to have a fulfilling museum experience, as well as reducing any risk of undisciplined behavior. Teachers are fully responsible for the children in their care, and thus for any damage or harm children might cause to either goods or persons. It is their task to make sure that the children’s behavior meets the requirements laid down in the present regulations.

Discretionary decisions that may be taken by museum staff or management to protect property and works in circumstances where there appears to be a risk of damage to property or disturbance to other visitors
Where visitors persist with behavior that puts exhibits and persons at risk, the museum personnel may ask them from the premises; the museum management also reserves the right to undertake any other action that may be deemed appropriate. In particularly serious cases, the Museum Management reserves the right to take legal action.

Refunds
Tickets purchased are not refundable. Any refund is admitted only in the case the event is cancelled by the organizer or due to force majeure.
Any requests for ticket refunds should be set to the e-mail address info@fmcvenezia.it or rung through to the call centre at 848082000 (call from abroad +39 041 42730892). The claim will be assessed within 15 days.

Comments and suggestions
Comments and suggestions from the public are always welcome. One may send an e-mail to info@fmcvenezia.it, (receiving an answer within ten days) or make one’s observations in the visitors’ books placed at the exit or information points in the museums themselves.